FAQ's
PRODUCT DETAILS
what is a giclée print?
Giclée is the latest generation of fine art reproduction. The term means “to spurt” in French and comes from the fact that a giclée printer is basically an inkjet printer taken to the extreme. Giclees are printed with a microscopic sized dot pattern allowing for virtual continuous tone printing. Using 10 different coloured inks we are able to capture a range of colours previously unheard of, resulting in the absolute highest quality print imaginable.
what is a customized print?
After printing, the art print is embellished using different techniques as specified for each product. Every individual hand embellished print is unique from the other.
what is the difference between limited, exclusive, & open edition prints?
- For limited edition prints, a finite number of prints are available for purchase. Each print is numbered (e.g. 1/25) and signed by the artist.
- For exclusive edition prints, art prints will only be made available for a limited time, within a specific campaign (e.g. kickstarter), or for my most loyal collectors. Once the defined window of opportunity closes, no prints will ever be made of that original again. Each print will be numbered & signed as sales close.
- For both limited and exclusive edition prints, these prints are typically priced higher to reflect their increase in value. In contrast, open edition prints may be endlessly reproduced. As such, these prints can be sold at a lower price point.
SHIPPING & RETURNS
when can I expect my product after purchase?
I'm so excited to ship some artwork to you! Expect typically 2-3 weeks for your purchased product or art piece to arrive. For the latter option, you will receive a tracking number as soon as your purchase has been shipped!
Note that for some products (e.g. some of the furniture from the workshop), international shipping might not be possible. If this is the case, it is always clearly stated at the top of the product description.
If you receive a damaged item, please contact me at lviii.pviii@gmail.com and I'll work with you to find a satisfactory solution. For more information, please consult my refund policy, or the FAQ "returns & refunds" section.
international shipping & customs
Shipping typically takes between 3-7 business days, but could be longer depending on the season and the courier.
Please be aware that any customs duties, import taxes, or fees charged by your country are your responsibility. These are not included in the item's price or shipping cost.
Because customs policies vary so much, we recommend checking with your local customs office for specific details. Unfortunately, any delays caused by customs are beyond our control and may affect your delivery time.
how do you package your products?
Every painting and product that is shipped, is packaged with the environment in mind. I avoid using single plastic (and plastic in general) as much as possible unless recycled from post-consumer recycled plastic waste. I also re-use packaging materials whenever possible to reduce waste.
returns & refunds
Thank you for supporting my art! Each piece offered through this website is created with care and attention to detail. As an independent artist, I stand by the quality of my work and appreciate your understanding of the following policy:
ALL SALES ARE FINAL
Due to the nature of original artwork and fine art prints, all purchases are final sale. Unfortunately, I cannot offer refunds, returns, or exchanges for items where you ordered the wrong color, size, or simply changed your mind. Please consider your purchase carefully before completing your order.
COLOUR DISCLAIMER
Please note that colours may appear slightly different on screen than in person due to variations in monitor settings. If you have any questions about a piece before purchasing, feel free to reach out.
DAMAGED ITEMS
1.
Please consult the product description, as some gift shop items are made by partner vendors. In the case of a damaged product or manufacturing error, these items are eligible for replacement or refund. If this is the case for you, please contact me at lviii.pviii@gmail.com within 25 days of delivery with photographs of the faulty product or damaged packaging.
2.
For all other products, if your purchase arrives damaged during shipping, please contact me within 5 days of delivery with photographs of the packaging and the item. While I cannot offer refunds, I will work with you to resolve the issue, which may include a replacement print or store credit in certain cases. I will do my utmost to find a satisfactory solution.
CONTACT
For any concerns or questions, you can contact me at lviii.pviii@gmail.com
ABOUT ME
what does LVIIIH mean?
"L8" is a shortcut I've used to spell my name for as long as I can remember. However, it does get lost in translation. So - VIII/eight is "åtta" [ɒttæ] in Swedish. Ergo, LVIIIH = Lotta Hansson
what's with that dog?
Aw, I am glad you asked! That is "Gösta", a kromfohrlander who recently turned 1 year old. He follows me everywhere & won't have it any other way it seems. Good thing I quite like having him around 💚
what paints do you use?
I use artist grade paints from Sennelier and W&N, and in some cases I use pigments mixed with W&N linseed oil. If other paints of media were used, this will typically be specified for the art piece that information relates to.